This Refund and Cancellation Policy outlines the rules and conditions for refunds or cancellations of payments made through the online Examination Portal of the institution. By using this portal and making online payments, users agree to the terms and conditions mentioned below.

1. Cancellation Policy

Once a payment has been successfully made through the online payment portal, cancellation of the transaction is not permitted. Users are advised to verify all details carefully before completing the payment.

2. Duplicate or Excess Payment

In case a duplicate payment or excess payment is made due to technical issues or any other reason, the student, parent, or user must contact the Administration, Finance, or Accounts Department of the institution with valid proof of the transaction.

• Transaction Reference Number
• Payment receipt or screenshot
• Bank statement showing the transaction

3. Refund Eligibility

Refunds will only be considered in the following cases:

• Duplicate payment for the same service
• Excess payment due to system or technical error
• Any other case approved by the institution's administration according to institutional policies

Certain payments such as application fees, processing charges, or other specified services may be non-refundable unless otherwise stated by the institution.

4. Refund Request Procedure

To request a refund, the user must submit a written request to the Administration, Finance, or Accounts Department along with the following details:

• Transaction ID or Reference Number
• Payment receipt or screenshot
• Bank statement (if required)
• Student details such as Name, Enrollment Number, Course, etc.

5. Refund Processing Time

Once the refund request is verified and approved by the institution, the refund will be processed within 10–15 working days.

The payment gateway will initiate the refund to the original payment method such as debit card, credit card, net banking, or UPI. After initiation, the refund may take an additional 8–15 working days to reflect in the user’s bank account depending on the policies of the issuing bank.

6. Payment Gateway Responsibility

All online payments are processed through a secure payment gateway. Any technical issues related to payment processing may be subject to the terms and policies of the respective payment gateway provider.

7. Acceptance of Terms

By submitting a payment through the online payment portal, the user agrees to this Refund and Cancellation Policy, including any updates or modifications that may be made from time to time and published on the institution’s official website.